TVET Australia Product Services

Training Packages catalogue

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AGF07 - Agri-Food Training Package 2 items
AGR05 - Conditionally Endorsed Agri-Food Qualifications Training Package (Superseded by AGF07) 1 item
AUM00 - Automotive Industry Manufacturing Training Package (Superseded by AUM08) 4 items
AUM08 - Automotive Manufacturing 2 items
AUR04 - 2 items
AUR05 - Automotive Industry Retail, Service And Repair Training Package 6 items
AUR99 - Automotive Industry Retail, Service and Repair (Superseded by AUR05) 11 items
AVI08 - Aviation Training Package Version 3 2 items
BCC03 - Civil Construction Industry Training Package 16 items
BCC98 - Civil Construction (Superseded by BCC03) 47 items
BCF00 - Off-Site Construction Training Package (Superseded by CPC08) 1 item
BCG03 - General Construction Training Package (Superseded by CPC08) 26 items
BCG98 - General Construction (Superseded by BCG03) 97 items
BCP03 - Plumbing and Services Training Package (Superseded by CPC08) 11 items
BSA97 - Administration (Superseded by BSB01) 10 items
BSB01 - Business Services Training Package (Superseded by BSB07) 175 items
BSB07 - Business Services Training Package 689 items
- - Support Materials 686 items
    - Noted Products
      - BEST FIT: A Governance Learning Support Material for Board/Committee Members Trainer Pack
      - BSB20107 Certificate II in Business - Trainer & Assessor Resource Trainer Resource
      - BSB20107 Certificate II in Business - Trainer & Assessor Resource includes CD Trainer Resource
      - BSB30107 Certificate III in Business - Trainer & Assessor Resource Trainer Resource
      - BSB30107 Certificate III in Business - Trainer & Assessor Resource includes CD Trainer Resource
      - BSB30407 Certificate III in Business Administration - Trainer & Assessor Resource Trainer Resource
      - BSB30407 Certificate III in Business Administration - Trainer & Assessor Resource includes CD Trainer Resource
      - BSBADM101A Use business equipment and resources Trainer Resource
      - BSBADM101A Use business equipment and resources Learner Resource
      - BSBADM307B Organise schedules Learner Guide Learner Guide
      - BSBADM307B Organise schedules Teachers' Resources and Assessment Tools Trainer Resource
      - BSBADM405B Organise meetings Trainer Resource
      - BSBADM405B Organise meetings Learner Resource
      - BSBADM405B Organise meetings Learner Guide Learner Guide
      - BSBADM405B Organise meetings Teachers' Resources and Assessment Tools Trainer Resource
      - BSBADM502B Manage meetings Trainer Resource
      - BSBADM502B Manage meetings Learner Resource
      - BSBADM504B Plan or review administration systems Trainer Resource
      - BSBADM504B Plan or review administration systems Learner Resource
      - BSBADM506B Manage business document design and development Trainer Resource
      - BSBADM506B Manage business document design and development Learner Resource
      - BSBADV507B Develop a media plan Trainer Resource
      - BSBADV507B Develop a media plan Learner Resource
      - BSBADV509A Create mass print media and advertisements Trainer Resource
      - BSBADV509A Create mass print media and advertisements Learner Resource
      - BSBADV512A Develop an advertising strategy and brief Trainer Resource
      - BSBADV512A Develop an advertising strategy and brief Learner Resource
      - BSBCMM101A Apply basic communication skills Trainer Resource
      - BSBCMM101A Apply basic communication skills Learner Resource
      - BSBCMM201A Communicate in the workplace Trainer Resource
      - BSBCMM201A Communicate in the workplace Learner Resource
      - BSBCMM301A Process customer complaints Trainer Resource
      - BSBCMM301A Process customer complaints Learner Resource
      - BSBCMN201A Work effectively in a business environment Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBCMN204A Work effectively with others Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBCMN206A Process and maintain workplace information Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBCMN209A Provide information to clients Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBCMN311B Maintain workplace safety Trainer Resource
      - BSBCMN311B Maintain workplace safety Learner Resource
      - BSBCRT501A Originate and develop concepts Trainer Resource
      - BSBCRT501A Originate and develop concepts Learner Resource
      - BSBCRT601A Research and apply concepts and theories of creativity Trainer Resource
      - BSBCRT601A Research and apply concepts and theories of creativity Learner Resource
      - BSBCUS201A Deliver a service to customers Trainer Resource
      - BSBCUS201A Deliver a service to customers Learner Resource
      - BSBCUS301A Deliver and monitor a service to customers Trainer Resource
      - BSBCUS301A Deliver and monitor a service to customers Learner Resource
      - BSBCUS301A Deliver and monitor a service to customers Teachers' Resources and Assessment Tools Trainer Resource
      - BSBCUS401A Coordinate implementation of customer service strategies Trainer Resource
      - BSBCUS401A Coordinate implementation of customer service strategies Learner Resource
      - BSBCUS401A Coordinate implementation of customer service strategies Learner Guide Learner Guide
      - BSBCUS401A Coordinate implementation of customer service strategies Teachers' Resources and Assessment Tools Trainer Resource
      - BSBCUS402A Address customers needs Trainer Resource
      - BSBCUS402A Address customers needs Learner Resource
      - BSBCUS403A Implement customer service standards Trainer Resource
      - BSBCUS403A Implement customer service standards Learner Resource
      - BSBCUS501A Manage quality customer service Trainer Resource
      - BSBCUS501A Manage quality customer service Learner Resource
      - BSBDIV301A Work effectively with diversity Trainer Resource
      - BSBDIV301A Work effectively with diversity Learner Resource
      - BSBDIV301A Work effectively with diversity Learner Guide Learner Guide
      - BSBDIV301A Work effectively with diversity Teachers' Resources and Assessment Tools Trainer Resource
      - BSBFIM501A Manage budgets and financial plans Trainer Resource
      - BSBFIM501A Manage budgets and financial plans Learner Resource
      - BSBFLM303C Contribute to effective workplace relationships Trainer Resource
      - BSBFLM303C Contribute to effective workplace relationships Learner Resource
      - BSBFLM305C Support operational plan Trainer Resource
      - BSBFLM305C Support operational plan Learner Resource
      - BSBFLM306C Provide workplace information and resourcing plans Trainer Resource
      - BSBFLM306C Provide workplace information and resourcing plans Learner Resource
      - BSBFLM309C Support continuous improvement systems and processes Trainer Resource
      - BSBFLM309C Support continuous improvement systems and processes Learner Resource
      - BSBFLM311C Support a workplace learning environment Trainer Resource
      - BSBFLM311C Support a workplace learning environment Learner Resource
      - BSBFLM312B Contribute to team effectiveness Trainer Resource
      - BSBFLM312B Contribute to team effectiveness Learner Resource
      - BSBHRM401A Review human resources functions Trainer Resource
      - BSBHRM401A Review human resources functions Learner Resource
      - BSBHRM402A Recruit,select and induct staff Trainer Resource
      - BSBHRM402A Recruit,select and induct staff Learner Resource
      - BSBHRM506A Manage recruitment selection and induction processes Trainer Resource
      - BSBHRM506A Manage recruitment selection and induction processes Learner Resource
      - BSBIND201A Work effectively in a business environment Trainer Resource
      - BSBIND201A Work effectively in a business environment Learner Resource
      - BSBIND201A Work effectively in a business environment Teachers' Resources and Assessment Tools Trainer Resource
      - BSBINM201A Process and maintain workplace information Trainer Resource
      - BSBINM201A Process and maintain workplace information Learner Resource
      - BSBINM201A Process and maintain workplace information Teachers' Resources and Assessment Tools Trainer Resource
      - BSBINM202A Handle mail Trainer Resource
      - BSBINM202A Handle mail Learner Resource
      - BSBINM301A Organise workplace information Trainer Resource
      - BSBINM301A Organise workplace information Learner Resource
      - BSBINM301A Organise workplace information Teachers' Resources and Assessment Tools Trainer Resource
      - BSBINM401A Implement workplace information system Trainer Resource
      - BSBINM401A Implement workplace information system Learner Resource
      - BSBINM501A Manage and information or knowledge management system Trainer Resource
      - BSBINM501A Manage and information or knowledge management system Learner Resource
      - BSBINN201A Contribute to workplace innovation Trainer Resource
      - BSBINN201A Contribute to workplace innovation Learner Resource
      - BSBINN201A Contribute to workplace innovation Teachers' Resources and Assessment Tools Trainer Resource
      - BSBINN301A Promote innovation in a team environment Trainer Resource
      - BSBINN301A Promote innovation in a team environment Learner Resource
      - BSBINN502A Build and sustain an innovative work environment Trainer Resource
      - BSBINN502A Build and sustain an innovative work environment Learner Resource
      - BSBITA401A Design databases Learner Guide Learner Guide
      - BSBITA401A Design databases Teachers' Resources and Assessment Tools Trainer Resource
      - BSBITU101A Operate a personal computer Trainer Resource
      - BSBITU101A Operate a personal computer Learner Resource
      - BSBITU102A Develop keyboard skills Trainer Resource
      - BSBITU102A Develop keyboard skills Learner Resource
      - BSBITU201A Produce simple word processed documents (Word 2003 Version) Trainer Resource
      - BSBITU201A Produce simple word processed documents (Word 2003 Version) Learner Resource
      - BSBITU201A Produce simple word processed documents (Word 2007 Version) Trainer Resource
      - BSBITU201A Produce simple word processed documents (Word 2007 Version) Learner Resource
      - BSBITU201A Produce simple word processed documents Teachers' Resources and Assessment Tools Trainer Resource
      - BSBITU202A Create and use spreadsheets (Excel 2003) Trainer Resource
      - BSBITU202A Create and use spreadsheets (Excel 2003) Learner Resource
      - BSBITU202A Create and use spreadsheets (Excel 2007) Trainer Resource
      - BSBITU202A Create and use spreadsheets (Excel 2007) Learner Resource
      - BSBITU202A Create and use spreadsheets Learner Guide Learner Guide
      - BSBITU202A Create and use spreadsheets Teachers' Resources and Assessment Tools Trainer Resource
      - BSBITU203A Communicate electronically Trainer Resource
      - BSBITU203A Communicate electronically Learner Resource
      - BSBITU301A Create and use databases Learner Guide Learner Guide
      - BSBITU301A Create and use databases Teachers' Resources and Assessment Tools Trainer Resource
      - BSBITU302A Create electronic presentations Trainer Resource
      - BSBITU302A Create electronic presentations Learner Resource
      - BSBITU302A Create electronic presentations Learner Guide Learner Guide
      - BSBITU302A Create electronic presentations Teachers' Resources and Assessment Tools Trainer Resource
      - BSBITU303A Design and produce text documents Teachers' Resources and Assessment Tools Trainer Resource
      - BSBITU304A Produce spreadsheets Teachers' Resources and Assessment Tools Trainer Resource
      - BSBITU306A Design and produce business documents Trainer Resource
      - BSBITU306A Design and produce business documents Learner Resource
      - BSBITU306A Design and produce business documents Teachers' Resources and Assessment Tools Trainer Resource
      - BSBITU309A Produce desktop published documents Teachers' Resources and Assessment Tools Trainer Resource
      - BSBITU404A Produce complex desktop published documents Trainer Resource
      - BSBITU404A Produce complex desktop published documents Learner Resource
      - BSBLED101A Plan skills development Trainer Resource
      - BSBLED101A Plan skills development Learner Resource
      - BSBLED401A Develop teams and individuals Trainer Resource
      - BSBLED401A Develop teams and individuals Learner Resource
      - BSBLED501A Develop a workplace learning environment Trainer Resource
      - BSBLED501A Develop a workplace learning environment Learner Resource
      - BSBMED202A Follow OHS policies and procedures in a medical office Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBMED301B Interpret and apply medical terminology appropriately Learner Guide Learner Guide
      - BSBMED301B Interpret and apply medical terminology appropriately Teachers' Resources and Assessment Tools Trainer Resource
      - BSBMED302A Prepare and process medical accounts Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBMED302B Prepare and process medical accounts Learner Guide Learner Guide
      - BSBMED302B Prepare and process medical accounts Teachers' Resources and Assessment Tools Trainer Resource
      - BSBMED303A Maintain patient records Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBMED303B Maintain patient records Learner Guide Learner Guide
      - BSBMED303B Maintain patient records Teachers' Resources and Assessment Tools Trainer Resource
      - BSBMED304A Assist in controlling stocks and supplies Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBMED304B Assist in controlling stocks and supplies Learner Guide Learner Guide
      - BSBMED304B Assist in controlling stocks and supplies Teachers' Resources and Assessment Tools Trainer Resource
      - BSBMED305A Apply the principles of confidentiality, privacy and security within the medical environment Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment Learner Guide Learner Guide
      - BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment Teachers' Resources and Assessment Tools Trainer Resource
      - BSBMED401B Manage patient record keeping system Learner Guide Learner Guide
      - BSBMED401B Manage patient record keeping system Teachers' Resources and Assessment Tools Trainer Resource
      - BSBMGT401A Show Leadership in the workplace Trainer Resource
      - BSBMGT401A Show Leadership in the workplace Learner Resource
      - BSBMGT401A Show leadership in the workplace Learner Guide Learner Guide
      - BSBMGT401A Show leadership in the workplace Teachers' Resources and Assessment Tools Trainer Resource
      - BSBMGT402A Implement operational plan Trainer Resource
      - BSBMGT402A Implement operational plan Learner Resource
      - BSBMGT402A Implement operational plan Learner Guide Learner Guide
      - BSBMGT402A Implement operational plan Teachers' Resources and Assessment Tools Trainer Resource
      - BSBMGT403A Implement continuous improvement Trainer Resource
      - BSBMGT403A Implement continuous improvement Learner Resource
      - BSBMGT403A Implement continuous improvement Learner Guide Learner Guide
      - BSBMGT403A Implement continuous improvement Teachers' Resources and Assessment Tools Trainer Resource
      - BSBMGT404A Lead and facilitate off-site staff Trainer Resource
      - BSBMGT404A Lead and facilitate off-site staff Learner Resource
      - BSBMGT502B Managing people performance Trainer Resource
      - BSBMGT502B Managing people performance Learner Resource
      - BSBMGT515A Manage operational plan Trainer Resource
      - BSBMGT515A Manage operational plan Learner Resource
      - BSBMGT516A Facilitate continuous improvement Trainer Resource
      - BSBMGT516A Facilitate continuous improvement Learner Resource
      - BSBMKG413A Promote products and services Trainer Resource
      - BSBMKG413A Promote products and services Learner Resource
      - BSBMKG507A Interpret market trends and development Trainer Resource
      - BSBMKG507A Interpret market trends and development Learner Resource
      - BSBOHS201A Participate in OHS processes Trainer Resource
      - BSBOHS201A Participate in OHS processes Learner Resource
      - BSBOHS301A Apply knowledge of OHS legislation in the workplace Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBOHS307A Participate in OHS investigations Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBOHS407A Monitor a safe workplace Trainer Resource
      - BSBOHS407A Monitor a safe workplace Learner Resource
      - BSBOHS407A Monitor a safe workplace Learner Guide Learner Guide
      - BSBOHS407A Monitor a safe workplace Teachers' Resources and Assessment Tools Trainer Resource
      - BSBOHS509A Ensure a safe workplace Trainer Resource
      - BSBOHS509A Ensure a safe workplace Learner Resource
      - BSBPMG510A Manage projects Trainer Resource
      - BSBPMG510A Manage projects Learner Resource
      - BSBPMG510A Manage Projects Learner Guide Learner Guide
      - BSBPMG510A Manage Projects Teachers' Resources and Assessment Tools Trainer Resource
      - BSBPRO301A Recommend products and services Trainer Resource
      - BSBPRO301A Recommend products and services Learner Resource
      - BSBPRO301A Recommend products and services Teachers' Resources and Assessment Tools Trainer Resource
      - BSBREL401A Establish networks Trainer Resource
      - BSBREL401A Establish networks Learner Resource
      - BSBRES401A Analyse and present research information Learner Guide Learner Guide
      - BSBRES401A Analyse and present research information Teachers' Resources and Assessment Tools Trainer Resource
      - BSBRSK401A Identify risk and apply risk management processes Learner Guide Learner Guide
      - BSBRSK401A Identify risks and apply risk management processes Trainer Resource
      - BSBRSK401A Identify risks and apply risk management processes Learner Resource
      - BSBRSK501A Manage risk Trainer Resource
      - BSBRSK501A Manage risk Learner Resource
      - BSBSUS201A Participate in enviornmentally sustainable work practices Trainer Resource
      - BSBSUS201A Participate in environmentally sustainable work practices Learner Resource
      - BSBSUS301A Implement and monitor environmentally sustainable work practices Trainer Resource
      - BSBSUS301A Implement and monitor environmentally sustainable work practices Learner Resource
      - BSBSUS501A Develop workplace policy and procedures for sustainability Trainer Resource
      - BSBSUS501A Develop workplace policy and procedures for sustainability Learner Resource
      - BSBWOR202A Organise and complete daily work activities Trainer Resource
      - BSBWOR202A Organise and complete daily work activities Learner Resource
      - BSBWOR203A Work effectively with others Trainer Resource
      - BSBWOR203A Work effectively with others Learner Resource
      - BSBWOR204A Use business technology Trainer Resource
      - BSBWOR204A Use business technology Learner Resource
      - BSBWOR204A Use business technology Teachers' Resources and Assessment Tools Trainer Resource
      - BSBWOR301A Organise personal work priorities and development Trainer Resource
      - BSBWOR301A Organise personal work priorities and development Learner Resource
      - BSBWOR301A Organise personal work priorities and development Teachers' Resources and Assessment Tools Trainer Resource
      - BSBWOR401A Establish effective workplace relationships Trainer Resource
      - BSBWOR401A Establish effective workplace relationships Learner Resource
      - BSBWOR401A Establish effective workplace relationships Learner Guide Learner Guide
      - BSBWOR401A Establish effective workplace relationships Teachers' Resources and Assessment Tools Trainer Resource
      - BSBWOR402A Promote team effectiveness Trainer Resource
      - BSBWOR402A Promote team effectiveness Learner Resource
      - BSBWOR402A Promote team effectiveness Learner Guide Learner Guide
      - BSBWOR402A Promote team effectiveness Teachers' Resources and Assessment Tools Trainer Resource
      - BSBWOR404A Develop work priorities Trainer Resource
      - BSBWOR404A Develop work priorities Learner Resource
      - BSBWOR404A Develop work priorities Learner Guide Learner Guide
      - BSBWOR501A Manage personal work priorities and professional development Trainer Resource
      - BSBWOR501A Manage personal work priorities and professional development Learner Resource
      - BSBWOR502A Ensure team effectiveness Trainer Resource
      - BSBWOR502A Ensure team effectiveness Learner Resource
      - BSBWRK410A Implement industrial relations procedures Trainer Resource
      - BSBWRK410A Implement industrial relations procedures Learner Resource
      - BSBWRT301A Write simple documents Trainer Resource
      - BSBWRT301A Write simple documents Learner Resource
      - BSBWRT301A Write simple documents Learner Guide Learner Guide
      - BSBWRT301A Write simple documents Teachers' Resources and Assessment Tools Trainer Resource
      - BSBWRT401A Write complex documents Trainer Resource
      - BSBWRT401A Write complex documents Learner Resource
      - Business Services (Legal Administration) Toolbox 202 (revised) Flexible Delivery Material
      - My Micro business Toolbox 11.05 Flexible Delivery Material
      - Using BSB07 Creatively - Trainer & Assessor Resource Trainer Resource
      - Using BSB07 Creatively - Trainer & Assessor Resource includes CD Trainer Resource
      Products
      - 10 THINGS NOT TO DO IN AN INTERVIEW Learner Resource
      - A Greener Workplace Learner Resource
      - Accounting for the GST in Small Business Learner Resource
      - Admin Toolbox3 12.13 Flexible Delivery Material
      - Australian Human Resources Management, Seward & Dein Learning Strategy
      - BEHAVIOURAL INTERVIEWING Learner Resource
      - BOOST JUICE: A FRANCHISE CASE STUDY Learner Resource
      - BOTTOM LINE, THE - BALANCE SHEETS AND PROFIT & LOSS Learner Resource
      - BSB40407 - Assessment Materials for Cert IV in Small Business Management - Established Business Assessor Resource
      - BSB40407 - Certificate IV in Small Business Management - Established Business Learner Guide
      - BSB40407 - Certificate IV Trainer Resource - Established Business Trainer Resource
      - BSB40407 Assessment Materials for Cert IV in Small Business Management - New Business Assessor Resource
      - BSB40407 Certificate IV in Small Business Management - New Business Learner Guide
      - BSB40407 Certificate IV Trainer Resource - New Business Trainer Resource
      - BSBADM101A Use Business Equipment & Resources Learner Guide
      - BSBADM302B Produce Texts from Notes Learner Guide
      - BSBADM302B Produce Texts from Notes - Solutions Assessor Resource
      - BSBADM303B Produce Texts from Audio Transcription Learner Guide
      - BSBADM303B Produce Texts from Audio Transcription on CD Trainer Resource
      - BSBADM308A Process Payroll using MYOB Accounting Plus v18 Learner Guide
      - BSBADM308A Process Payroll using MYOB Accounting Plus v18 - Resource CD Trainer Resource
      - BSBADM311A Maintain Business Resources Learner Guide
      - BSBADM405A Organise Meetings Learner Guide
      - BSBADM405B Organise Meetings Assessment Pack Assessor Resource
      - BSBADM406A/B Organise Business Travel Learner Guide
      - BSBADM406B Organise business travel - Student Workbook Learner Guide
      - BSBADM407B Administer Projects Learner Guide
      - BSBADM409A Co-ordinate Business Resources Learner Guide
      - BSBADM502B Manage Meetings Learner Guide
      - BSBADM502B Manage Meetings Assessment Pack Assessor Resource
      - BSBADM503A Plan and Manage Conferences Assessment Pack Assessor Resource
      - BSBADM503B Plan and Manage Conferences Learner Guide
      - BSBADM503B Plan and manage conferences - Student Workbook Learner Guide
      - BSBADM504B Plan or Review Administration Systems Learner Guide
      - BSBADM504B Plan or review administration systems - SOLUTIONS Trainer Resource
      - BSBADM504B Plan or Review Administration Systems Assessment Pack Assessor Resource
      - BSBADM504BCL Plan or review administrative systems - Student Workbook Learner Guide
      - BSBADM506B Manage and Design Business Document Design and Development Assessment Pack Assessor Resource
      - BSBCMM101A Apply Basic Communication Skills Learner Guide
      - BSBCMM201A Communicate in the workplace - Student Workbook Learner Guide
      - BSBCMM301A Process Customer Complaints Learner Guide
      - BSBCMM301A Process customer complaints - Student Workbook Learner Guide
      - BSBCMM401A Make a presentation Learner Guide
      - BSBCMM401A Make a presentation - Student Workbook Learner Guide
      - BSBCMM401A Make a Presentation Assessment Pack Assessor Resource
      - BSBCMN104A & BSBLED101A Plan Skills Development Learner Guide
      - BSBCMN203A & BSBCMM201A Communicate in the Workplace Learner Guide
      - BSBCMN308A & BSBFIA301A - Step by Step Approach to Maintaining Financial Records using MYOB V16 & V17 Learner Guide
      - BSBCMN310A & BSBCUS301A Deliver and Monitor a Service to Customers Learner Guide
      - BSBCMN315A & BSBDIV301A Work effectively with diversity Learner Guide
      - BSBCMN414A & BSBMKG414A Undertake Marketing Activities Learner Guide
      - BSBCUS201A - Deliver a service to customers - Student Workbook Learner Guide
      - BSBCUS201A Deliver a Service to Customers Learner Guide
      - BSBCUS301A Deliver and monitor a service to customers - Student Workbook Learner Guide
      - BSBCUS401A (BSB01) Assessment Material - Coordinate implementation of customer service strategies Assessor Resource
      - BSBCUS401A Coordinate implementation of customer service strategies Learner Guide
      - BSBCUS401A Co-ordinate Implementation of Customer Service Strategies Learner Guide
      - BSBCUS401A Coordinate implementation of customer service strategies - Student Workbook Learner Guide
      - BSBCUS402A & BSBCMN418A Address Customer Needs Learner Guide
      - BSBCUS402A Address customer needs - Student Workbook Learner Guide
      - BSBCUS403A Implement customer service standards - Student Workbook Learner Guide
      - BSBCUS403A Implement Customer Service Standards Learner Guide Learner Guide
      - BSBCUS403A Implement customer service standards Teachers' Resources and Assessment Tools Trainer Resource
      - BSBCUS403A Implement Customer Services Standards Learner Guide
      - BSBCUS501A Manage Quality Customer Service Learner Guide
      - BSBCUS501A Manage quality customer service - Student Workbook Learner Guide
      - BSBDIV301A Work effectively with diversity Student Workbook Learner Guide
      - BSBDIV601A Develop and implement diversity policy Trainer Resource
      - BSBDIV601A Develop and implement diversity policy Learner Resource
      - BSBDIV601A Develop and Implement Diversity Policy Assessment Pack Assessor Resource
      - BSBEBUS305A Sell online Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBEBUS306A Make payments online Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBEBUS307A Bank online Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBEBUS308A Maintain online business records Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBEBUS309A Undertake e-learning Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBEBUS310A Work effectively as an off-site e-worker Teachers’ Resources + Assessment Tools Trainer Resource
      - BSBFIA301A Maintain Financial Records - Manual Only Learner Guide
      - BSBFIA301A Maintain Financial Records - Manual Only -Trainers Resource Trainer Resource
      - BSBFIA301A Maintain financial records - Student Workbook Learner Guide
      - BSBFIA301A Teacher's Resource CD for Maintain Financial Records MYOB Accounting V16 & V17 Trainer Resource
      - BSBFIA301A/BSBCMN308A Maintain Financial Records using MYOB v18 Learner Guide
      - BSBFIA301A/BSBCMN308A Maintain Financial Records using MYOB v18 Teacher’s Resource CD Trainer Resource
      - BSBFIA301A/BSBFIA303A/BSBFIA304A Introduction to MYOB using MYOB Accounting v18 Learner Guide
      - BSBFIA301A/BSBFIA303A/BSBFIA304A Introduction to MYOB using MYOB Accounting v18 Teacher’s Resource CD Trainer Resource
      - BSBFIA302A A Step by Step Approach to Processing Payroll using MYOB Accounting Plus v18 Learner Guide
      - BSBFIA302A A Step by Step Approach to Processing Payroll using MYOB Accounting Plus v18 Resource CD Trainer Resource
      - BSBFIA302A Payroll Fundamentals using MYOB V17/Manual Learner Guide
      - BSBFIA302A Payroll Fundamentals using MYOB v18 / Manual Learner Guide
      - BSBFIA302A Process Payroll using MYOB Accounting Plus V17 Learner Guide
      - BSBFIA302A Teacher's Resource for Payroll Fundamentals using MYOB V17/Manual Trainer Resource
      - BSBFIA302A Teacher's Resource CD for Process Payroll using MYOB Accounting Plus V17 Trainer Resource
      - BSBFIA303A Process accounts payable and receivable - Student Workbook Learner Guide
      - BSBFIA303A Process Accounts Payable and Receivable using MYOB Accounting V16 & V17 Learner Guide
      - BSBFIA303A Process Accounts Payable and Receivable using MYOB Accounting v18 Learner Guide
      - BSBFIA303A Process Accounts Payable and Receivable using MYOB Accounting v18 Teachers Resource CD Trainer Resource
      - BSBFIA303A Teacher's Resource CD for Process Accounts Payable & Receivable MYOB Accounting V16 & V17 Trainer Resource
      - BSBFIA304A Maintain a General Ledger using MYOB Accounting V16 & V17 Learner Guide
      - BSBFIA304A Maintaining a General Ledger using MYOB Accounting v18 Learner Guide
      - BSBFIA304A Maintaining a General Ledger using MYOB Accounting v18 - Teachers Resource CD Trainer Resource
      - BSBFIA304A Teacher's Resource CD for Maintain a General Ledger MYOB Accounting V16 & V17 Trainer Resource
      - BSBFIA401A Prepare financial reports - Student Workbook Learner Guide
      - BSBFIA401A Prepare Financial Reports MYOB v18 Learner Guide
      - BSBFIA401A Prepare Financial Reports MYOB v18 - Trainers Resource Trainer Resource
      - BSBFIA402A Assessment Material - Report on financial activity Assessor Resource
      - BSBFIA402A Report on financial activity - Student Workbook Learner Guide
      - BSBFIA402A Report on financial activity (includes CD with financial tables /record keeping forms) Learner Guide
      - BSBFIA402A Report on Financial Activity using MYOB Accounting v18 Learner Guide
      - BSBFIA402A Report on Financial Activity using MYOB Accounting v18 Teacher's Resource CD Trainer Resource
      - BSBFIM501A Manage Budgets & Financial Plans Learner Guide
      - BSBFIM501A Manage Budgets and Financial Plans - SOLUTIONS Trainer Resource
      - BSBFIM502A Manage Payroll using MYOB Accounting Plus V17 Learner Guide
      - BSBFIM502A Teacher's Resource CD for Manage Payroll MYOB Accounting Plus v17 Trainer Resource
      - BSBFIM502A/BSBADM505A A Step by Step Approach to Managing Payroll using MYOB Accounting Plus v18 Learner Guide
      - BSBFIM502A/BSBADM505A A Step by Step Approach to Managing Payroll using MYOB Accounting Plus v18 Teachers Resource CD Trainer Resource
      - BSBFLM303C Contribute to effective workplace relationships - Student Workbook Learner Guide
      - BSBFLM303C Contribute to Effective Workplace Relationships. Learner Guide
      - BSBFLM305C Support operational plan Learner Guide
      - BSBFLM309C Provide continuous improvement systems and processes Learner Guide
      - BSBFLM311C Support a workplace learning environment Learner Guide
      - BSBFLM312B Contribute to team effectiveness Learner Guide
      - BSBHRM402A Recruit, Select & Induct Staff Learner Guide
      - BSBHRM402A Recruit, select and induct staff - Student Workbook Learner Guide
      - BSBHRM403A Support Performance Management Processes Learner Guide
      - BSBHRM501A Manage Human Resources Services Learner Guide
      - BSBHRM501A Manage Human Resources Services Assessment Pack Assessor Resource
      - BSBHRM502A Manage Human Resources Management Information Systems Assessment Pack Assessor Resource
      - BSBHRM503A Manage Performance Management Systems Learner Guide
      - BSBHRM503A Manage Performance Management Systems Assessment Pack Assessor Resource
      - BSBHRM504A Manage Workforce Planning Learner Guide
      - BSBHRM504A Manage Workforce Planning Assessment Pack Assessor Resource
      - BSBHRM505A Manage Remuneration and Employee Benefits Learner Guide
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      - BSBITU201A Produce Simple Word Processed Documents - Word XP Learner Guide
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      - BSBITU202A Create and Use Spreadsheets Excel 2003 SOLUTIONS Trainer Resource
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      - BSBITU202A/BSBITU304A Create & Use Spreadhseets - Excel 2007 Learner Guide
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      - BSBITU306A Design & Produce Business Documents - Office 2003 Trainer Resource
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      - BSBITU401A Design and develop complex text documents - Student Workbook Learner Guide
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      - BSBSMB304A Determine resource requirements for the micro business Learner Guide
      - BSBSMB305A Assessment Materials - Comply with regulatory, taxation and insurance requirements for the micro business Assessor Resource
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      - BSBSMB307A Assessment Materials - Set up information and communications technology for the micro business Assessor Resource
      - BSBSMB401A Assessment Materials - Establish legal and risk management requirements of small business Assessor Resource
      - BSBSMB401A Establish legal and risk management requirements of small business Learner Guide
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      - BSBSMB404A Undertake small business planning (includes CD with Business Plan Proforma and Financial Tables) Learner Guide
      - BSBSMB405A Assessment Materials - Monitor and manage small business operations Assessor Resource
      - BSBSMB405A Monitor and manage small business operations Learner Guide
      - BSBSMB406A Assessment Materials - Manage small business finances Assessor Resource
      - BSBSMB406A Manage small business finances Learner Guide
      - BSBSMB406A Manage small business finances - Student Workbook Learner Guide
      - BSBSMB407A Assessment Materials - Manage a small team Assessor Resource
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      - BSBSMB408B Assessment Materials - Manage personal, family, cultural and business obligations Assessor Resource
      - BSBSMB408B Manage personal, family, cultural and business obligations Learner Guide
      - BSBSMB409A Assessment Materials - Build and maintain relationships with small business stakeholders Assessor Resource
      - BSBSMB409A Build and maintain relationships with small business stakeholders Learner Guide
      - BSBSUS201A Participate in environmentally sustainable work practices Learner Guide
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      - BSBWOR202A Organise and Complete Daily Work Activities Learner Guide
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WRB99 - National Beauty (Superseded by WRB04) 2 items
WRF04 - Floristry Training Package 2 items
WRH00 - Hairdressing (Superseded by WRH06) 1 item
WRH06 - Hairdressing Training Package 3 items
WRR02 - Retail Training Package (Superseded by SIR07) 79 items
WRR97 - Retail (Superseded by WRR02) 4 items

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