FAQ

• Who is TVET Product Services?
• How do I find products on the TVET Product Services website?
• What is the Australian Quality Training Framework?
• What is a Training Package?
• What are 'noted resources'?
• How can I get my materials noted?
• Where can I find out more about copyright?
• Do I need to be a Registered Training Organisation (RTO) to purchase from TVET Product Services?
• Can I use TVET products overseas?
• Do TVET Product Services' prices include GST?
• What is TVET Product Services' Returns Policy?
• Am I allowed to copy products?
• Can I customise products?
• What is a 'Quote'?
• How do I obtain a "C" licensed download from TVET Product Services?

Who is TVET Product Services? TVET Product services is a division of TVET Australia Limited, a ministerially owned not-for-profit organisation providing a range of quality services to the Australian National Training System. TVET Product Services provides training and reference materials for more than 80 industry areas at the lowest possible price, with special discounts for bookshops. On this website you can browse the catalogues, search for products, view samples and order online. Alternatively contact us for assistance in finding the right materials for your needs. Orders are delivered in 5-8 working days to any capital city or regional centre in Australia. back to top

How do I find products on the TVET Product Services website? The Shopping FAQ provides useful tips on searching and ordering products. back to top

What is the Australian Quality Training Framework? The Australian Quality Training Framework (AQTF) is a set of nationally agreed standards that ensures the high quality of vocational education and training services in Australia. back to top

What is a Training Package? Training Packages are a set of nationally endorsed standards and qualifications for recognising and assessing people's skills in a specific industry sector. Along with the 'packaging' of units of competency, they contain assessment guidelines for the award of the qualification and the full set of competencies. Training Packages are developed by industry through the Industry Skills Councils (ISC's) or by enterprises to meet the identified training needs of specific industries or industry sectors. The group of competencies for that industry are then endorsed by Commonwealth, State and Territory Governments and approved for use throughout Australia. Training Packages consist of competency standards, assessment guidelines and qualifications. They do not include support materials such as learning strategies, assessment resources and professional development materials, nor do they state how training is to be delivered or the final assessment methodology. You can search for units of competency at the National Training Information Service. back to top

What are 'noted resources'? The word 'noted' indicates that support materials have been assessed through the National Training Quality Council (NTQC) as suitable to support the delivery and assessment of Training Package qualifications or units of competency. The products will have a tick inserted on the cover. back to top

How can I get my materials noted? The Quality Assurance Information Kit describes the quality assurance processes and requirements to be applied in the development and evaluation of Training Package support materials. back to top

Where can I find out more about copyright? The copyright owner is identified by the © symbol and is usually found inside the front cover or initial pages of the material. The TVET Product Services website catalogue will always provide details of the copyright owner. Purchasers can use their invoice as proof that they have a legitimate copy of the materials and the right to reproduce. AEShareNet has details of the copyright status of materials and rights in relation to reproduction, enhancement and commercialisation of materials. back to top

Do I need to be a Registered Training Organisation (RTO) to purchase from TVET Product Services? No - although you need to be an RTO to deliver nationally accredited or endorsed qualifications, the materials we publish can also be beneficial to organisations wishing to upskill team members and enhance organisational performance. TVET Product Services makes no distinction in its recommended retail prices between registered training organisations and other customers. back to top

Can I use TVET products overseas? Training providers commercially using these materials in international markets should first consult the imprint page of each publication to confirm the details in relation to rights to reproduction and enhancement of the materials and apply in writing to the copyright holder nominated. See AEShareNet for more information on copyright. back to top

Do TVET Product Services' prices include GST? Yes. back to top

What is TVET Product Services' Returns Policy? TVET Product Services' Returns Policy can be found under the 'Information and Policy' page. back to top

Am I allowed to copy products? The Copyright Act 1968 provides a blanket license to educational institutions to make copies 10% of copyright material for educational purposes. However some restrictions apply. Each ATP document provides clear advice as to the copyright owner and user obligations. For more information see our Copyright Brochure or contact the Copyright Agency Ltd: Tel: +61 2 9394 7600 Fax: +61 2 9394 7601 Email: info@copyright.com.au Web: www.copyright.com.au. back to top

Can I customise products? Training Packages can only be customised according to the customisation options outlined in each Training Package. If you are varying the competency mix of Training Package, you should check the qualification guidelines to ensure that your selection meets the competency requirements of the qualification level. Training authorities provide Training Package implementation guides that refer to the endorsed components. It is also possible to incorporate competency standards from two or more Training Packages to create a new qualification. However, the qualification still has to be accredited by the relevant State or Territory training authority. Support materials can be customised where the copyright owner provides permission. The individual product will provide information on user rights on the imprint page (reverse page of the title page). back to top

What is a 'Quote'? Once you have finished adding items and are ready to proceed with your purchase, you should then check your order details and select 'confirm' to generate a printable quote. What this means is that the price specified at that time will remain valid and constant for the next 28 days, independent of price fluctuations which may occur on the live site. At the quote stage you will be provided with a Reference Number e.g. 74562 and notice of the validity period e.g. Valid until Wednesday, 12 August 2009. This enables you to return to the order at a later date, if you do not choose to conclude the sale at this point. If you do not, after 28 days the order generated is automatically cancelled. back to top

How do I obtain a "C" licensed download from TVET Product Services? See our Guide to obtaining 'C' Licensed downloads from TVET Product Services . back to top