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BSB07 Business Services Training Package V2.0
The CD Rendition includes Word and PDF files of the complete Training Package (as listed below). The Continuous Improvement link directs you to a secure website where you will be able to access any updates of changes to the Training Package.
The full Hard Copy comes in 6 Ring Bound Volumes in the following format;
Volume 1 - Introduction, Qualification Requirements, Skill Sets, Assessment Guidelines and Appendices
Volume 2 - Educational Admin, General Admin, Legel Services Admin, Medical Services Admin, Purchasing & Contacting
Volume 3 - Advertising, International Business, Marketing, Public Relations, Sales, Interpersonal Communication, Writing, Contact Centre Operations, Customer Service, Relationship Management, Creative Thinking, Innovation
Volume 4 - Design Process, Financial Administration, Financial Management, Continuity, Industry Context, Product Skills and Advice, Sustainability, Workplace Effectiveness, E-Buiness, IT Anaylsis and Design, IT Building and Implementation, IT Support, It Use, Information Management, Record Keeping, Research
Volume 5 - Franchising, Frontline Management, Management, Project Management, Small & Micro Business, Diversity, Human Resource Management, Learning & Development, Recriutment & Employment Services, Workplace Relations
Volume 6 - ATSI Governance, Compliance, Governance, Intellectual Property, OHS, Quality Auditing, Risk Management.
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