Series 3 (released February 2002).

This Toolbox provides a learning environment to deliver Certificate II in Telecommunications (Call Centre). The Toolbox is set in the virtual Bushland Blooms Customer Contact Centre. This is a medium size Customer Contact Centre dealing with inbound customer queries and outbound calls, including telemarketing. Bushland Blooms supplies gardening products and services, both to retailers and the general public. Coach Kim and Buddy Ben are there to help students work through the activities, just as trainers or coaches would in the workplace

Collaborative learning is a key feature of this Toolbox. Wherever possible activities encourage interaction between student/teacher and student/student using the bulletin board, e-mail and chat tools. Suggestions for team and/or role play activities are included. These can take place either using the telephone, online, or in a face to face or workplace training environment.

This Toolbox is available in two versions on CD:

- Registered Training Organisation CD (full version including Teacher's Guide)

- Learner CD including all learning content only - for distribution to learners with Internet access/bandwidth problems

Further Information: www.flexiblelearning.net.au/toolbox/series3/317.htm

Noted Product  This product has been noted by the National Quality Council (NQC) as suitable for use in the delivery of Training Package based qualifications.What are noted resources?